Terms of Service

Welcome to 12Pay (OneTwoPay), a service of Holistic IT Solutions Ltd. ("the Company", "we", "us"). These terms govern your use of the onetwopay.co.il website, the application and any related services (together, "the Service"). By signing up for or using the Service, you agree to these terms. If you do not agree, please do not use the Service.

1. What the Service does

The Service connects your business's CRM (such as Zoho CRM) with third-party payment processors and invoicing software (such as Cardcom, Morning and EZcount). It lets you issue accounting documents, collect payments, manage recurring charges and send customers links and messages.

The Company is not a payment service provider. It does not process card payments and does not hold funds. Payments and documents are handled by the providers you connect, under your own agreements with them.

2. Who may use the Service

• The Service is for businesses only: sole traders, companies and non-profits. It is not for personal use.
• You must be at least 18 and authorized to act on behalf of the business.
• The details you provide must be accurate and kept up to date.
• Each account is operated by one user. You are responsible for keeping your login details safe and for all activity in your account. Tell us right away if you suspect unauthorized use.

3. Free trial, plans and payment

• Free trial: 14 days at no cost. We ask for a credit card at sign-up and charge it only when the trial ends. Cancel before day 14 and you will not be charged. The trial includes invoicing and card payments, but not recurring payments.
• Plans: prices are listed on the website in Israeli shekels (₪), excluding VAT. Each plan includes a monthly allowance of documents, payments and SMS messages. Going over the allowance may require moving to a higher plan.
• Billing: your subscription renews automatically every month (or every year on annual billing), and your card is charged in advance for each period.
• Price changes: we will give at least 30 days' notice of any price change. It applies from your next billing period.
• Cancellation: you can cancel at any time from your account or by contacting us. Cancellation takes effect at the end of the paid period. No partial refunds are given unless the law requires otherwise.
• If a payment fails, access to the Service may be limited until it is settled.

4. Third-party services

To use the Service you need active accounts with the providers you connect, such as a CRM, a payment processor and invoicing software. Your relationship with them is directly between you and them. We are not responsible for their availability, fees, changes or errors. You authorize each connection and can revoke it at any time.

5. Your responsibilities

• You are responsible for the accuracy of the data you enter and the documents issued from it, including amounts, customer details, document type and VAT rate.
• You must comply with all laws that apply to your business, including tax, consumer protection and privacy laws.
• Before sending SMS, WhatsApp or email messages to your customers, make sure you are allowed to. Marketing messages require prior consent under section 30A of the Israeli Communications (Telecommunications and Broadcasting) Law.
• Before charging a customer with a saved card or a standing order, get their authorization.

6. Prohibited use

You may not use the Service for anything illegal, for fraud, money laundering, spam or harmful content. You may not try to bypass security, access other people's accounts, deliberately overload the Service or copy it. We may suspend or close accounts that break these rules.

7. Your data

The data you put into the Service, including your customers' details, remains yours. We use it only to provide the Service, as described in our Privacy Policy. For your customers' data, you are the data controller, and we hold and process it on your behalf and on your instructions.

8. Intellectual property

The Service, its code, design, marks and website content belong to the Company or its licensors. You receive a personal, non-exclusive, non-transferable right to use the Service for the duration of your subscription. Third-party names and logos on the website are used for identification only and belong to their owners.

9. Availability and support

We make reasonable efforts to keep the Service available and working, but we do not guarantee it will be uninterrupted or error-free. There may be maintenance periods, which we will try to announce in advance. Support is provided through the channels included in your plan. A service-level commitment (SLA) applies only under a separate agreement.

10. Limitation of liability

The Service is provided "as is". To the extent permitted by law, the Company is not liable for indirect or consequential damages, loss of profits or loss of data. In any case, the Company's total liability is limited to the amount you paid for the Service in the 12 months before the event.

11. Indemnity

You will indemnify the Company for any damage, cost or claim that results from your use of the Service in breach of these terms or the law.

12. Termination

You may stop using the Service and close your account at any time. We may end the agreement with 30 days' notice, or immediately if these terms are breached. After your account is closed, you can request an export of your data for 30 days. After that, the data is deleted, except where the law requires us to keep it.

13. Changes to these terms

We may update these terms from time to time. We will notify you of material changes by email or in the Service at least 30 days before they take effect. If you keep using the Service after a change takes effect, you accept it.

14. Governing law and jurisdiction

These terms are governed exclusively by the laws of the State of Israel. The competent courts in Tel Aviv-Jaffa have exclusive jurisdiction.

15. Contact

Holistic IT Solutions Ltd.
Email: [email protected]